H&A Store Shipping Policy

Order Guidelines and Information

• 1. Order Confirmation: All orders are confirmed before processing.
• 2. Payment Options:
  • Cash on Delivery (COD): Have the total amount ready at the time of delivery.
  • Online Payments: Processed only after successful payment confirmation.
• 3. Order Tracking: Track your order using our website or the tracking details provided.
• 4. Processing and Delivery Time:
  • Processing Time: Orders are processed within 1–2 business days of confirmation.
  • Delivery Time: Estimated delivery is 5–7 days. Remote areas or peak seasons may cause slight delays.
• 5. Delivery Availability: Ensure availability during the delivery window. Coordinate or reschedule if unavailable.
• 6. Secure Packaging: Orders are securely packaged to ensure safe delivery.
• 7. Quality Assurance: We ensure quality from order confirmation to delivery.
• 8. Customer Support: For assistance, contact our support team at any stage of the process.
• 9. Returns and Exchanges: Refer to our Returns & Exchange Policy for detailed information.
• 10. Feedback: Share your experience through our feedback channels to help us improve.
• 11. Holidays and Weekends: Delivery schedules may vary during holidays or weekends.
• 12. Communication: Stay informed with order and shipping updates via email or SMS.

Important Notes

• 1. Payment Policy:
  • Do not open the parcel before making payment to the delivery rider.
  • Opening parcels prior to payment is strictly prohibited.
• 2. Unboxing Video Requirement:
  • Record an unboxing video immediately upon receiving your parcel.
  • The video must be uncut and made within 48 hours if filing a complaint.