EXCHANGE / REFUND POLICY

Easy Return/Exchange Policy

• No Exchange or Refund for Sale Items: Sale items are not eligible for exchange or refund.
• Exchange Policy for Regular Items:
  • Complaints must be filed within 48 hours of delivery.
  • Attach an unboxing video (without cuts or pauses) in the complaint form.
  • Products must be:
    • In original condition.
    • Unused with the price label attached.
    • Accompanied by the invoice.
  • Color Variations: Product colors may vary due to screen settings or photographic lighting.
  • All items included in the product are detailed in the website's product description.
• Exchange Terms:
  • No extra charge for exchanging the same article (subject to availability).
  • Exchange for a different article is possible, but the customer must pay any additional cost.
  • Exchanges are dependent on the availability of the desired article.
• Assessment Process:
  • After filing your exchange/return query, the order will be assessed by our team.
  • Once approved, you will be offered an exchange based on availability.

Exchange Procedure

• Shipping for Exchange:
  • Customers must ship items back to the address provided by our team.
  • In case of a faulty/incorrect item, return shipping costs will be reimbursed as an online credit voucher.
  • For non-faulty items, the customer will bear the return shipping cost and any exchange charges as guided by the team.
• Processing of Exchange: Credit vouchers or exchange items will be provided only after the returned items are received and assessed by the team.

Refunds

• Refund Policy:
  • No Refund Policy is applicable except in exceptional cases:
    • Product is out of stock.
    • Product is confirmed to be faulty.
  • Refunds are issued only to Credit/Debit Card customers in these cases.
• Refund Process:
  • Refunds will be credited to the same instrument (Credit/Debit card) used for purchase.
  • Customers will be refunded the cost of the item(s) and applicable taxes.
  • Shipping and handling costs are non-refundable.
• Processing Time:
  • Allow 2 weeks for return processing.
  • Credit may take up to 2 billing cycles to appear on your statement.

Order Cancellation

• Before Shipping: Orders can be canceled before confirmation/processing. If the order has not been shipped, you will receive an email with tracking information and possibly an SMS.
• Cancellation for Credit Card Orders: If canceled before shipping/processing, bank transaction charges will apply.
• After Shipping: Once the order is shipped, the Exchange Policy will apply.
• Cancellation by H&A STORE: H&A STORE reserves the right to cancel/amend orders due to:
  • Unavailable items.
  • Invalid customer address or contact information.
  • Declined credit card payments.