FAQ

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What is a renewed device?

A renewed device is a product that has been meticulously tested, cleaned and, if needed, repaired by an expert technician, always using original components. Each device comes with a Standard warranty that covers any malfunctions, exactly like new, for 6 months in case of any defects.

When will I receive my product?

Most of our items are shipped by the next day, however, we promise a delivery time of 1 to 3 working days to be on the safe side. Rest assured, we will keep you updated from the moment of purchase, through WhatsApp and Email, with updates on your order.

Can I track my order?

Yes! you will receive a tracking link from our courier partner with live updates on your order once the order is shipped.

How can I contact TeleX.Pk

We are always here for you:

Phone: 0347-3330011 (Monday to Friday, 10:00 AM to 6:00 PM)

Our typical response time is within 24 working hours.

Email: info@telemart.pk. within 24 working hours.

What does the 6-month warranty cover?

The 6-month warranty covers all types of defects encountered under normal usage, the same as a warranty for a new device.

What does the 6-month warranty not cover?

The warranty does not cover accidental damage, water damage, theft, or loss of the device.

How do I claim the warranty?

You can send us an email at info@telemart.pk to raise a claim.