EXCHANGE / REFUND POLICY
EXCHANGE / REFUND POLICY
No exchange & refund policy on sale items. Any product bought from H&A STORE can be exchanged if a complaint is filed and received within 48 hrs of delivery. It is imperative that you must attach the unboxing video of the package without cuts and pauses in the complaint form, the products must be in their original condition unused with a price label attached along with the invoice. Please note that due to your laptop Screen settings and photographic lighting, the product color may vary. Moreover, everything included in the product, are mentioned in the product description on website.
No extra amount will be charge for the exchange of the same article; however, exchange will entirely be dependent on the availability of the article. Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer.
After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)
Exchange Procedure
Customers will be required to ship the items back for exchange to the address provided by our team.
In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.
For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.
Credit voucher or your desired exchange item will only be provided once the team has received your returned items.
Refunds
We have a ‘No Refund’ policy. However, refunds may be allowed to Credit / Debit Card customers in exceptional cases i.e the product is out of stock or appears to be faulty. Otherwise there is no refund policy.
Refunds will be issued to the same instrument (credit / debit) card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes.
Shipping and handling costs if any are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your statement.
Order Cancellation
You may cancel an order before the order is confirmed / processed. Once the order is shipped you will receive an email regarding tracking information, you may receive an SMS as well.
If a credit card based order is requested to be cancelled after it has been placed, cancellation will be done based on request before shipping / process has begun. In this case, bank transactional charges will be charged to the customer.After an order is shipped, the 'Exchange Policy' applies on your order (where applicable). For credit card orders, after the realization of payment, the 'Exchange Policy' will be applicable. H&A STORE reserves the right to cancel / amend an order. Most common reasons include: Item is not available, customer address / contact info is not valid, or Credit card payment is declined by the issuer.