Order Confimation
All orders undergo confirmation before processing.
Payment Options
All orders undergo confirmation before processing. Cash on Delivery (COD) orders require the total amount ready upon delivery. Online payments will be processed upon successful payment confirmation.
Order Tracking
Easily track your order through our website or provided tracking information.
Processing Time
Orders processed within 1-2 business days of confirmation.
Delivery Time
Estimated delivery time is 5-7 days. Remote areas or high-demand seasons may experience longer delivery times.
Availability
Ensure availability during the provided delivery window. Reschedule or coordinate if unavailable.
Quality Assurance
Our commitment to quality extends from order confirmation to delivery.
Customer Support
Reach out to our customer support team for assistance throughout the process.
Returns and Exchanges
Refer to our policy for details on product returns and exchanges. PLEASE REFER TO OUR RETURNS&EXCHANGE POLICY. (https://handastore.com/returns-exchange-policy)
Feedback
Share your experience through our customer feedback channels.
Holidays and Weekends
Delivery may be affected during holidays and weekends.
Communication
Stay informed through order confirmation and shipping updates via email or SMS.
Note
1. Do not open the parcel before making payment to the rider; opening before payment is not allowed.
2. After receiving the parcel, make an unboxing video without any cuts or pauses within 48 hours in case you have to file any complaint regarding your parcel.